Total Tech Terms and Conditions for Telephone Sales, Whats-app, E-mail orders

1. These Terms and Conditions

These are the general terms and conditions which apply to your purchase of goods from Total Tech Tech London Limited when your purchase by placing your order with our Sales Representatives over the Telephone, through Whats-app, e-mail orders or text. Please read them carefully. They do not affect your statutory rights.

We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site. You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.

2. Our Contract

After submitting an order to us via telephone, Whats-app, e-mail or text, we will give you an Order Reference Number and details of the products you have ordered via e-mail. We will send the same details to you in an e-mail (our first e-mail). Please note that this e-mail is an acknowledgement, not acceptance of your order.

You will have an opportunity to check and correct any input errors in your order up until we send our driver.  Once we have dispatched our Courier to deliver your orders, any returned items or cancelled items, will be dealt with through our Cancellation and Refund terms.

(If your order is out of stock, those items will be left off your final order document. The first order confirmation via e-mail is not legally binding until we confirm your order is in stock.)

Alternatively we may decline all or part of your order for any reason, in which case our second e-mail will tell you so.

We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method. 
 

3. Prices and Payment

All prices and charges are shown in UK pounds sterling. They include any VAT payable.

The total cost of your order will be the total price of the products and services you order, which will be confirmed over the phone with your sales representative, or set out clearly in your shopping basket, plus any VAT payable.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative.

We try very hard to ensure that all information you receive is accurate.

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. In the event that you order an item and the price published on the Site, or which quoted to you over the phone is incorrect for any reason, we will contact you to let you know the correct price and ask you whether you still wish us to fulfil your order at this price. We shall be under no obligation to fulfil an order for a product which was advertised or given at an incorrect price. We shall give you the option of confirming the order at the correct price or if you so choose, to cancel the order altogether. If you cancel and have already paid for the goods in the circumstances described in this clause, we shall refund the full amount in accordance with these Terms.

We accept payment by cash, bank transfer. We unfortunately do not accept American Express, Diner's Club, Corporate, Credit Cards or Business Cards, Paypal as yet. Payment is deducted when we process your order, and if we do not have your bank details, then by cash or bank transfer.

4. Age Requirements

If you order a product with a minimum age requirement, by ordering you confirm that you are of the required age.

5. Delivery

Here at Total Tech London Limited we offer standard UK delivery on all orders in UK if you are a registered customer with us.  (Please Confirm if we are able to deliver your zone with management before placing orders and estimated times of delivery). This will be determined when you open an account with us.  All other areas that do not fall into our delivery zones will be next day delivery.

If you are a cash customer, and you do not have the money available for the FULL order when you make the order, then you will not receive the goods from the driver.

Deliveries are to UK only. Please allow extra time during the busy Christmas period, for New Year Sale deliveries and deliveries to remote areas and Scottish islands.

Delivery must be to the address at which your payment card is registered, which must be in the United Kingdom (this excludes the Channel Islands). Please make sure you keep the receipt enclosed with your goods.

6. Delivery Times

Delivery times are calculated in working days - i.e. Monday to Friday inclusive. If you order after 3.00 pm, the next working day will be considered the first working day. In the case of bank holidays, please allow an extra two working days.

We aim to deliver Same Day if you are in North, West and East London, to specific zones, and within 1 day outside of these areas, but this may increase during busy periods, such as Christmas and during any sale periods. Please allow up to 12 hours before reporting non-delivery of your same day purchase and 24 hours for next day delivery.

IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. Please allow extra time for during the busy Christmas period, for New Year Sale deliveries and deliveries to Scottish islands.

Low value items can also be sent by UK Mail first class post/next day delivery. More valuable items are sent recorded delivery using our personal dedicated Couriers, Royal Mail or other couriers. We cannot guarantee the use of any particular courier.

If you are out when the delivery is made, the courier will take it back to their local depot and leave a card through your door advising that they called and asking you to contact them for re-delivery, rejection or collection.

Regrettably, we are unable to guarantee delivery on any specific day due to circumstances that are outside of our control.

7. How we Deliver

If your order includes more products than fit into one parcel, the delivery will arrive in separate parcels, possibly on separate days.

If through a courier, the courier will hand over your goods and you will need to pay him immediately for the FULL Value of the INVOICE.  If you do not pay the full value of the invoice then your account may be suspended until we receive the value of the full outstanding invoice.

8. Tracking Your Delivery

Please call us to find out when your delivery will reach you.  Because we use our own couriers, we will be able to give you accurate information to the hour.  Ask for our Collections Team when you call in, as the Sales Team will not have this information.

9. Missing, Damaged or Incorrect Orders

We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products, please check whether they may be being delivered separately (see "How we Deliver", above) and whether they have been despatched (see "Tracking Your Order" and "Tracking Your Delivery", above). In the unlikely event that a product arrives damaged or faulty, please follow the instructions in para 12 and reproduced in the delivery documents.

10. Cancellations and Returns

You have entered into a “Contract to Purchase” if you have placed an order by telephone with one of our sales representatives, ordered through our Whatsapp app and, or given your payment details. We normally only deduct payment upon shipment for online purchases, or for cash purchases on orders placed via phone, Whatsapp or e-mail upon delivery.

You have the right to cancel this contract within 14 days without giving any reason.  If you decide to return the goods, it must be in the same condition you bought it, with the original packaging. We will not accept items without the original packaging.

Product Queries:

Whist we try our best to ensure that you get the perfect order every time, it is your (the customer’s) responsibility to physically check the condition of each product delivered upon delivery and receipt of the items as well as ensure that all items ordered are delivered.  ANY damaged items, or missing items should be reported within 24 hours in order for processing of a refund or credit note.  We will not accept any Physically Damaged goods or products after 24 hours from ordering.

All returns must be accompanied by an RMA Cover sheet, which you can obtain from the Courier, or obtain from the following location:  https://www.totaltechlondon.co.uk/docs/Total%20Tech%20Return%20Form.pdf or ring our helpful Sales Team and they will e-mail one through to you. 

The RMA form must detail ALL the items being returned, including quantity, Colour, Item name, Fault with product.  We are not liable for any information being left off the RMA form. You MUST also specify the action relating to return, i.e EXCHANGE, CREDIT.

You must keep a copy of the RMA form, as proof of your return to us.

Ensure that you sign the Driver form noting that the return has been submitted to him, with date and detail of item as well.  If you do not sign both the Driver Collection Form, and the RMA form stating there is a return, then there is no proof that items have been submitted.

The cancellation period will expire after 14 days from the day, on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the total order of goods.

To exercise the right to cancel, you must inform of your decision to cancel this contract by a clear written statement (e.g. whatsapp message, letter sent by post, fax or e-mail).

Post: Unit A3 Upper Floor 
Boundsgreen Industrial Estate 
London  N11 2UL
E-mail: shaz@totaltechlondon.com

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Timelines for Processing Credit Notes.

In order to not be disappointed – please note that we take 72 hours to process a return. This is because we will need to test the product returned, as well as ensure that we are processing the credit note according to our internal processing times and at the correct price.  Occasionally we may take longer if there were more than 3 items returned on one return form.

We urge customers to always have the correct funds available when placing an order. Our couriers are instructed to take the goods back and bring the orders back should they not receive the sufficient funds upon receipt of goods.  Furthermore you stand the risk of having your account closed should you not have sufficient funds available upon delivery of your order.

We do not extend credit to customers.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, excluding the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

Please note that headphones, earphones or Bluetooth headsets of any type are non-refundable due to hygiene reasons if the packaging is opened or the seals are broken in any way. This does not affect your statutory rights at all, or if returned under warranty and the goods are found to be defective.

We cannot cancel your purchase when:
(a) The seal has been broken on any software including games;
(b) The goods were a special order to your specification.

We will make the reimbursement without undue delay, and not later than:
(a) 72 hours after the day we receive back from you any goods supplied, had it tested by our internal technician.

We will make the reimbursement using the same means of payment as you used for the initial transaction, or by adding credit to your account with us, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.  You will receive a credit note to reflect this via e-mail or via the courier to reflect any credit.

We will withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, and until we have tested the items to confirm that the fault is as you state it is.

You shall send back the goods to Total Tech London Limited, without undue delay and in any event not later than 14 days from the day on which you communicate your issue with goods to us. The deadline is met if you send back the goods before the period of 14 days have expired.

The product must be complete, including packaging, instruction, accessories and any free items.

You will have to bear the direct cost of returning the goods.

If, the goods, by their nature, cannot normally be returned by post: You will have to bear the direct cost of returning the goods; or if the cost of returning the goods cannot reasonably be calculated in advance: You will have to bear the direct cost of returning the goods. The cost is estimated at £4.99 and it can go up to a maximum of approximately £19.99 depending on package and insurance you the customer took for your delivery. Should we need to arrange for the collection of the goods, then this fee will be charged to you, or deducted from any refund.

Occasionally, we may have to test items such as LCDs that are returned to us to determine the fault.  We have special stamps and barcodes on our products to determine which products are ours.

11. Weekend Service:

As office hours are restricted during the weekend our service will be slower than usual and we may take longer to respond to emails and messages. 

12. Emailing & Messaging:

We aim to answer all emails and messages within 48 hours. This may be slightly longer if you email or message us during a Sunday or Bank Holiday. 

13. Contact:

Please contact us on:

Total Tech London Limited

3A Upper Floor

Boundsgreen Industrial Estate

Boundsgreen

N11 2UL

Tel:+44 020 8361 4525

E-mail: Sales@totaltechlondon.com

Email: orders@totaltechlondon.com